trip advisor

Should we trust TripAdvisor?

Susan O’Donoghue did not sleep well at Lynam’s Hotel in Dublin. “I kept waking up in the middle of the night,” she recalls. “And scratching myself. In the morning I was covered in bites. I don’t know if you’ve ever had bed bugs, Eoin, but they’re 10 times worse than mosquitoes. I was itching for weeks.”

A few days later, the hotel’s general manager responded to Susan’s complaints via email, seeming to acknowledge the existence of a problem.

“Unfortunately they [bed bugs] have become a major problem throughout European and US hotels in recent years,” he wrote, “and we look to have fallen victim to them.” Read the rest of this entry »